Manage and Resolve Difficult Employee Behaviour

Location:

Yellowknife

Event Type:

Training Program

Provider:

Other

Date:

Friday, October 29, 2010

Learn how to identify the common characteristics of difficult employees and how to effectively handle those employees through clear communication, feedback, and discipline when and if necessary.

Don’t allow difficult employees to make your work harder. This workshop will give you the tools necessary to resolve the problems caused by difficult behaviour.

The Root Causes of Performance Issues

The common characteristics of difficult employees
Why some employees do not perform
The 20 difficult personality types
Best practices in how to deal with the difficult employee
Discover how we contribute to their poor performance
Learn how to work with challenges caused by substance abuse, alcohol, emotional or mental problems

Communication

The elements of constructive feedback
Identify events vs. outcomes
How to avoid communication breakdowns
How to send clear and understandable messages
Barriers to effective communication

How to Eliminate Poor Performance

The 8 steps to an effective meeting
The 13 steps for a successful coaching meeting
The differences in feedback, coaching, counseling, and discipline
Know when to take “corrective” or “punitive” action
How to establish measurable performance improvements
Know when a verbal reprimand is the best solution

Disciplining

Learn the key elements to a successful discipline meeting
Understand how to respond to an employee’s tactics
Learn new ways when the old ways do not get results

Termination—The Last Option

How to determine when termination is the best solution
The key steps to implement BEFORE termination
What issues DO warrant termination
The 3-point steps to take BEFORE you terminate
How to conduct the termination meeting

The Legal Aspect to Terminating

The elements that could cause you a legal problem
The progressive discipline process
The 6 steps to minimize a possible lawsuit

FEE: $399.00 per person (plus applicable taxes)

Browse Community Sites

News

NWTAC Leadership Changes Announced During a Successful 46th AGM on May 11-13

During a successful meeting in Norman Wells with over 100 participants and a packed agenda, the NWTAC announced changes to its leadership.

May 6 - 12 is National Emergency Preparedness Week

In the weeks leading up to Emergency Preparedness Week, NWT residents should work to ensure they are prepared for emergencies. In the NWT, this time of year preparedness is particularly important. With the spring melt and many people heading out on the land as weather improves there are increased risks relating to floods and being stranded in remote areas.