Manage and Resolve Difficult Employee Behaviour

Learn how to identify the common characteristics of difficult employees and how to effectively handle those employees through clear communication, feedback, and discipline when and if necessary.

Don’t allow difficult employees to make your work harder. This workshop will give you the tools necessary to resolve the problems caused by difficult behaviour.

The Root Causes of Performance Issues

• The common characteristics of difficult employees
• Why some employees do not perform
• The 20 difficult personality types
• Best practices in how to deal with the difficult employee
• Discover how we contribute to their poor performance
• Learn how to work with challenges caused by substance abuse, alcohol, emotional or mental problems

Communication

• The elements of constructive feedback
• Identify events vs. outcomes
• How to avoid communication breakdowns
• How to send clear and understandable messages
• Barriers to effective communication

How to Eliminate Poor Performance

• The 8 steps to an effective meeting
• The 13 steps for a successful coaching meeting
• The differences in feedback, coaching, counseling, and discipline
• Know when to take “corrective” or “punitive” action
• How to establish measurable performance improvements
• Know when a verbal reprimand is the best solution

Disciplining

• Learn the key elements to a successful discipline meeting
• Understand how to respond to an employee’s tactics
• Learn new ways when the old ways do not get results

Termination—The Last Option

• How to determine when termination is the best solution
• The key steps to implement BEFORE termination
• What issues DO warrant termination
• The 3-point steps to take BEFORE you terminate
• How to conduct the termination meeting

The Legal Aspect to Terminating

• The elements that could cause you a legal problem
• The progressive discipline process
• The 6 steps to minimize a possible lawsuit

 FEE: $399.00 per person (plus applicable taxes) 

Register by contacting Canadian Training Resources
Toll Free 1-866-471-8555
Telephone 1-403-259-8555
Fax 1-403-253-4926

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